Privacy Policy
Last updated: January 15, 2025
Our Commitment to Privacy
We are committed to protecting your privacy and the privacy of the businesses you interact with through our platform. This policy explains how we collect, use, and safeguard information in our IVR automation system.
Information We Collect
Account Information
- • Name and contact details
- • Company information
- • Billing and payment information
- • Account preferences and settings
- • Usage statistics and logs
Business Data
- • Business names and addresses
- • Phone numbers and contact information
- • Industry classifications
- • Call recordings and transcripts
- • IVR interaction patterns
How We Use Your Information
Service Delivery
- • Execute IVR automation workflows
- • Process and analyze call data
- • Generate reports and insights
- • Provide customer support
Platform Improvement
- • Enhance AI model performance
- • Improve IVR navigation accuracy
- • Develop new features
- • Optimize system performance
Compliance & Security
- • Maintain audit trails
- • Ensure TCPA compliance
- • Prevent fraud and abuse
- • Monitor system security
Data Protection & Security
Technical Safeguards
- 🔒End-to-end encryption for all data transmission
- 🔒AES-256 encryption for data at rest
- 🔒Multi-factor authentication required
- 🔒Regular security audits and penetration testing
Operational Safeguards
- 👥Role-based access controls
- 📝Comprehensive activity logging
- 🗑️Automatic data purging policies
- 🏢SOC 2 Type II compliance
Data Sharing & Third Parties
No Sale of Personal Data
We do not sell, rent, or trade personal information or business data to third parties for marketing purposes.
Limited Data Sharing
We may share data only in these specific circumstances:
- • Service Providers: Trusted partners who help operate our platform (cloud hosting, payment processing)
- • Legal Requirements: When required by law, court order, or to protect our rights
- • Business Transfers: In the event of a merger, acquisition, or sale of assets
- • Consent: When you explicitly authorize us to share specific information
Your Rights & Choices
Data Access & Control
- •Access your personal data and account information
- •Correct inaccurate or incomplete data
- •Delete your account and associated data
- •Export your data in machine-readable format
Communication Preferences
- •Opt out of marketing communications
- •Control notification settings
- •Manage cookie preferences
- •Request limitation of processing
Data Retention
Account Data
Retained while your account is active, plus 30 days after closure
Call Records
Stored for 12 months for compliance and quality purposes
Analytics Data
Aggregated, anonymized data retained for 24 months
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, please contact us:
Email: privacy@ivr-automation.com
Phone: +1 (555) 487-4357
Mail: Privacy Officer, 1234 Tech Drive, Suite 100, Innovation City, CA 94105
Response Time: We respond to privacy inquiries within 30 days
Data Protection Officer: Available for EU/GDPR related questions
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or through our platform. The "Last updated" date at the top indicates when the policy was most recently revised.